The short version
- Every tier starts with a 7-day free trial. A card is required to start it.
- Cancel before the trial ends and you pay nothing.
- If you don't cancel, the trial becomes a yearly subscription.
- We don't offer refunds after a trial converts or for renewals.
- Charged by mistake? Email us and we will put it right.
This policy explains how trials, cancellations and refunds work for Speed of Light, made by Digitaldive. Payments are processed by our reseller and merchant of record, Freemius. By starting a trial or buying, you agree to this policy and our terms of service.
Try everything first
Every tier, whether 1 site, 50 sites or unlimited sites, includes every feature and starts with the same 7-day free trial. During the trial your sites get the full product, including cloud optimization and Autopilot, so you can measure the difference on your own pages before you pay anything.
A card is required to start the trial, but you are not charged until it ends.
How to cancel
You can cancel any time before the trial ends, in whichever way suits you:
- From your account. Sign in to your account on speedoflight.pro and cancel the subscription there.
- From the Freemius customer portal. Use the link in the email you received when you started the trial.
- By email. Write to help@speedoflight.pro from the address you used at checkout and ask us to cancel.
You don't need to give a reason. If something didn't work for you, though, we would genuinely like to hear about it.
After the trial
When the trial ends, it converts automatically into a paid yearly subscription for the tier you chose, and the card on file is charged. Because the trial exists so you can try everything before paying, we don't offer refunds once a trial has converted. We know that is firm, which is why the trial is the complete product and cancelling takes only a moment.
Renewals
Subscriptions renew automatically each year so your sites keep receiving cloud optimization, updates and support. You can turn off renewal at any time from your account, the Freemius customer portal or by emailing us. To avoid the next charge, cancel before your renewal date. Renewals are not refundable.
Billing problems
Mistakes happen. If you were charged twice, charged after you cancelled, charged for the wrong tier, or anything else looks wrong, email help@speedoflight.pro with the email address you used at checkout. A person will look into it and put it right. You can also use the support form and choose the billing topic.
Nothing in this policy limits any rights you have under consumer law that cannot be excluded.
What happens to your sites
If you cancel or your subscription ends, page caching and the local optimizations keep working on your sites. Cloud optimization, Autopilot, cloud scans, updates and support stop until you subscribe again.