Real help from
the
people
who build it.
A person reads every message
and replies within 24–48 hours.
Ways to get help
Documentation
Setup, Autopilot, Cloudflare, Redis, alerts, WP-CLI and troubleshooting, all searchable.
Read the docsYour account
Licenses, downloads and invoices. Change or cancel your plan any time.
Open your accountEmail us
Technical questions, billing issues or pre-sales advice. We reply within 24–48 hours.
help@speedoflight.proWhat's new
Check the changelog to see whether a fix for your issue has already shipped.
Read the changelogContact
Send us a message
The more detail you share, the faster we can help.
- Your WordPress and PHP versions
- Your theme or page builder
- The page or setting involved, and any alert text
Billing question? Include the email you used at checkout. You can also cancel or change your plan yourself from your account.
Common fixes in the docs
Before you write in
How fast will I hear back?
We reply to every message within 24–48 hours, usually sooner on business days.
What should I include?
Your WordPress and PHP versions, your theme or page builder, the page or setting involved, and the text of any alert or error. A link to the affected page helps us reproduce the problem quickly.
Something looks wrong after I turned on a feature. What now?
Turn off the last option you changed and clear the cache. Critical CSS, Remove Unused CSS, JavaScript delay and HTML minify are the options most likely to affect a layout. Changes made by Autopilot are verified and rolled back automatically if a rescan finds a problem. If it still looks wrong, send us the page and the setting.
How do I cancel or change my plan?
Sign in to your account on speedoflight.pro or use the Freemius customer portal linked in your purchase email. You can cancel the trial or turn off renewal there at any time.
Can I get a refund?
Every plan starts with a 7-day free trial so you can test everything first. Once the trial converts to a paid plan we don't offer refunds. If you were charged by mistake or have any other billing issue, email help@speedoflight.pro and we will look into it.
Full details are in our refund policy.